Q: What forms of payment are accepted for my bill? Can I make a payment over the telephone?

  A: You may pay your bill by mailing a check or money order, pay in person at the District office, using a credit/debit card(Mastercard or Visa), pay electronically through your bank, over the telephone or online through our website.
   
 

Q: What if I did not receive my bill in mail?

 

A: Your account is billed on a regular basis around the middle of every month, which is due the beginning of the following month. If you do not receive your bill by the last week of the month, you should call our office. You are responsible for paying the bill whether it is received or not.

   
  Q: I have just bought/rented a new property and I need to transfer the sewer or water service into my name. What should I do?
 

A: You must fill out an application for sewer or water (Glen Haven or Cavaland)service. The person signing the application will need to provide a valid photo id, a completed sewer or water application, and a security deposit.

   
 

Q: Why is my sewer bill so high?

 

A: The sewer bill is based on you water consumption. A number of reasons MAY cause an increase in your sewer bill, including: plumbing leaks in toilets and faucets; an estimated reading followed by an accurate reading (if your water usage was under estimated you may see an increase in your current water bill); an increase in the number of people living in the household resulting in greater water usage; a dry hot summer, resulting in higher consumption; or an increase in the number of days in the billing period. Please call your water department for questions on your water consumption.

   
 

Q: How will I be informed if my water will be shut off for planned maintenance? (For Glen Haven & Cavaland customers only.)

 

A: The District is required to notify their customers of any planned maintenance when the water is to be shut off. Customer notification is an important part of our work plan. Depending on the situation, we may place an article in the local newspaper, mail notices to you, go door-to-door, or call through our automated phone system. (Please make sure you update your phone number on your account.)

   
 

Q: Why is my water off?

 

A: Service may be terminated because of failure to pay your sewer or water bill. If your water is off and you have questions, please call the District at 304-725-4647. We will assist you to determine if it is our office that initiated the shut off or if you need to call another utility supplier.

   
 

Q: Why is my water bill so high?
(For Glen Have & Cavaland Water Customers only.)

  A: A number of reasons cause an increase in your water bill, including: plumbing leaks in toilets and faucets; an estimated reading followed by an accurate reading (if your water usage was under estimated you may see an increase in your current water bill); an increase in the number of people living in the household resulting in greater water usage; a dry hot summer, resulting in higher consumption; or an increase in the number of days in the billing period.
   
  Q: If I want to have the water or sewer lines marked so that I do not damage them while digging ditches, post holes, and planting trees, etc., who do I call?
  A: The District is a member of Miss Utility of WV. They can be reached at 1-800-245-4848. Within a couple days the water lines will be marked with blue paint and sewer lines with green flags. The water and sewer departments do not mark lines on private property. Electric, gas, and communication lines will also be marked if necessary.